Our Guarantee & Warranty - Fielding ADU Dallas

The Fielding ADU Dallas Guarantee

Here’s what our guarantee means in plain terms: you get a written price before any work starts, and that number does not move unless you change the scope. You get a written one-year guarantee on everything we build, so if workmanship fails inside 365 days, we come back and correct it at no charge. You get a background-checked, uniformed crew on your Dallas property, and you get a live person on the phone whether you call at noon or midnight. That’s The Garrison Standard, and we’ve been building to it since 2006.

Call (903) 342-8977

What’s Covered

• Workmanship for a full year. Every addition and ADU we build in Dallas is backed in writing through The Garrison Standard: if something we built fails because of how we built it, we return and fix it at no charge within 365 days.
• Written price before any work starts. You approve a number on day one, and that number is the number on your final invoice – no change orders, no surprise line items, no “we discovered something” upcharges.
• Clean job site, every day. Our crews follow The Garrison Code: leave it clean. You won’t find lunch wrappers, stray nails, or cut-offs left behind when our crew rolls out each evening.
• On-schedule finish. When we write your timeline, we’re committing to it. Dallas permitting can throw curveballs, but we flag delays early and keep you informed before they become your problem.
• Written guarantee in your hand. The guarantee is spelled out on paper – what it covers, how long it runs (one full year), and exactly how we make it right if something fails. You don’t have to ask for it; it comes with your project.
• Background-checked, uniformed crew. Every person who sets foot on your Dallas property has been verified before they arrive, and they show up in uniform so you always know who belongs on your site.

Our Satisfaction Promise

If something we built doesn’t hold up, we fix it. That’s the whole promise, and we put it in writing because a verbal promise isn’t worth much when a wall settles or a door starts sticking. Here’s the process: you call us at (903) 342-8977, describe the issue, and we schedule a return visit. There’s no deductible, no service fee, no argument about whether it’s “really” our fault. Inside that one-year window, the workmanship is on us. Reed Calloway, Owner at Fielding ADU Dallas, keeps the second-visit promise simple: if the work fails inside that year, we return at no charge and correct the defect. That’s The Garrison Standard in action, and it’s been the rule on every project we’ve built in Dallas since 2006.

What if you’re not satisfied with how the job looks, not just how it functions? Tell us. We’d rather return while our crew is still in the area than leave a Dallas homeowner quietly unhappy. Small fixes – a cabinet door that needs adjusting, trim that doesn’t sit flush, a paint line that isn’t crisp – are quick corrections, and we make them without drama. The goal is an addition or ADU you’re glad you built, not one you’re explaining to the next buyer.

Licensed & Insured Backing

A warranty is only as strong as the company behind it, and that’s where licensing and insurance matter. Fielding ADU Dallas carries the credentials Dallas and its surrounding counties require for permitted additions, garage conversions, and ADU construction. What does that mean for you? If an inspector has questions, we pull the permits the right way and stand beside the work through the final sign-off. If something goes sideways on site – damage, injury, a materials dispute – our insurance is structured to address it properly, not leave you holding a lien or a medical bill. We’re independently owned and operated as part of the Garrison Partners family, which has been building to The Garrison Standard since 2006. That’s a track record built in Texas, under Texas permitting, with Texas inspectors looking at the work. We don’t hide behind subcontractor fine print; the guarantee is ours, and it’s written down.

Why We Put the Guarantee in Writing

Most contractors in Dallas will tell you they stand behind their work. Very few will hand you a piece of paper that says what that actually means. We will. The written guarantee spells out exactly what’s covered, how long it runs (one full year), and what we’ll do if something fails. It’s part of The Garrison Code: show up in the window we promised, price in writing before the first nail, build by the book, leave it clean, stand behind it for a year. Reed Calloway runs Fielding ADU Dallas the same way Garrison Partners has run projects since 2006 – with the understanding that a Dallas homeowner taking on an ADU or addition is making one of the biggest financial decisions of their life. That decision deserves better than a handshake and a voicemail. It deserves a written price, a written guarantee, and a phone number where a live person picks up at midnight.

What the Guarantee Does Not Cover

We’re direct about this because vague guarantees are how homeowners get burned. The Garrison Standard covers workmanship – meaning how we built it. It does not cover normal wear and tear, damage from storms or flooding, modifications made by other contractors after we leave, or neglect. If you add a second story on top of the ADU we built and the original framing shifts, that’s not a workmanship failure on our end. If a tree falls through the roof during a Dallas thunderstorm, that’s an insurance matter. But if a wall we framed begins to bow, if a door we hung starts binding, if tile we set cracks because the subfloor wasn’t prepped right – that’s on us, and we’ll be back. Knowing the difference is why the guarantee is written down instead of implied.

Frequently Asked Questions